Return Policy

• General Return Conditions:
  1. All return requests can be made within 30 days from the date you've received all your items.
  2. Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued. Items that do not meet these criteria will not be considered for return.

• U.S. SELF-SERVE FREE RETURNS

  For eligible orders delivered within the United States:
  • You may submit a return request within 30 days after your order is delivered.
  • Return shipping is free for eligible U.S. returns.
  • Return requests must be submitted through your customer account.

• HOW TO SUBMIT A SELF-SERVE RETURN REQUEST

  1. Visit https://account.gifennse.com and sign in using the email address associated with your order.
  2. Open the relevant order.
  3. Select the item or items you want to return.
  4. Select the return reason and submit your return request.

  5. We will review your request.

  6. After your return request is approved, we will send you the return instructions and a prepaid return shipping label. Please print and attach the label to your package, then hand the package to the designated carrier.  Please keep your shipping receipt and tracking information until your return has been completed. Do not send your return to the address printed on the original package. Please wait for the return instructions and label provided after your request is approved.

•  REFUNDS

  •  After we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
  • If an item is returned in a condition that does not meet the requirements above, we may refuse the return or adjust the refund where permitted by applicable law.

• DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
  If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@gifennse.com as soon as possible. Include your order number and clear photos of the item and packaging so that we can assist you.

Exchange Policy

• General Exchange Conditions:
  1. All exchange requests can be made within 30 days from the date you've received all your items.
  2. Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact.
• Exchange Fees: Exchanges are free of charge.
• Exchange Process:
  • Contact us (Email: support@gifennse.com) and explain the item you want to exchange and the reason for the exchange.
  • Our professional team will offer suggestions, and our service team will provide you with detailed instructions.
  • Put the item(s) in the original packaging and send it through the local post office.
  • Once we receive your package, we will immediately process the exchange based on our exchange conditions.

Order Cancellation

Contact Us