Choose a size for the style you are considering
Use the size information for your chosen style. The table below lists insole length, which is not the same as foot length. Do not treat a foot-length measurement as an insole-length measurement.
Measure your feet
- Place a sheet of paper on a flat floor and stand on it.
- Mark the back of your heel and the end of your longest toe, then measure the distance between the marks.
- Measure the widest part of your foot as well.
- Measure both feet and record the length and width in millimeters.
If you need help choosing a size, contact us before ordering with the style name, both foot measurements, and the brands and sizes you usually wear. Our customer support team will respond within 24 hours. We can help you interpret the size information for the specific style.
Returns and exchanges
Orders delivered within the contiguous 48 U.S. states receive free returns and exchanges within 30 days of delivery. For other destinations, customers cover return shipping, shipping for replacement items, and any applicable import duties or customs clearance fees.
See the Returns & Refunds Policy for the existing item conditions and process. Contact us for instructions before sending an item back.
Email support@gifennse.com for help.