Return Policy

• General Return Conditions:
  1. All return requests can be made within 30 days from the date you've received all your items.
  2. Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued. Items that do not meet these criteria will not be considered for return.
  3. All the return fee is free.
• Return Process:
  • Please contact us at support@gifennse.com. You must email us a picture showing the problem/defect after submitting the return request online.
  • Any addresses on the parcel are not the return address; please contact the customer service team to obtain the correct return address.
  • Fast refund: We will issue a refund to your original payment method within 14 days.
  • Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Exchange Policy

• General Exchange Conditions:
  1. All exchange requests can be made within 30 days from the date you've received all your items.
  2. Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact.
• Exchange Fees: Exchanges are free of charge.
• Exchange Process:
  • Contact us (Email: support@gifennse.com) and explain the item you want to exchange and the reason for the exchange.
  • Our professional team will offer suggestions, and our service team will provide you with detailed instructions.
  • Put the item(s) in the original packaging and send it through the local post office.
  • Once we receive your package, we will immediately process the exchange based on our exchange conditions.

Order Cancellation

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