When was GIFENNSE founded?
Our leather footwear factory was established in 1993. In 2018, after 25 years in the leather footwear business, we founded GIFENNSE. Our next chapter will focus on making to order and selling directly through our website, with the aim of reflecting savings from reduced inventory and distribution costs in our prices.
What materials are used?
Upper, lining and outsole materials vary by style. Selected styles feature full-grain calfskin uppers. Linings may include cowhide, pigskin or sheep or goat leather, alongside other materials. Outsoles are leather or rubber according to the design. Please see the material details for the style you are considering, or contact us for help before ordering.
What is Hand-Applied Color?
On our hand-colored styles, color is applied by hand to create changes in shade and tone across the leather. This gives depth to the finish. Hand-applied color describes the coloring work; other details and materials vary by style.
Can you help me choose a size?
Please use the size guide for the style you are considering. If you need help, contact us with your foot length, foot width, and the brands and sizes you usually wear. Insole length is not the same as foot length. Our customer support team will respond within 24 hours.
How should my shoes fit?
Choose your size using the guide for the specific style. A new pair should feel secure without persistent pinching. If you are unsure about the fit, contact us with the style name and your measurements before choosing a size.
How should I care for the finish?
Care depends on the material and finish of your shoes. Remove surface dust gently with a clean, soft cloth and keep shoes away from direct heat when drying. Before using any cleaner, conditioner or polish, check that it suits the material and test it on a small, inconspicuous area. Contact us if you are unsure about care for your style.
Where do you ship?
Standard shipping is free within the contiguous 48 U.S. states. We also ship to other supported destinations, with shipping rates set separately. Contact us before ordering to confirm availability and the applicable rate for your destination. Product-specific shipping restrictions apply.
How long will delivery take?
Estimated standard delivery is 4–6 weeks from the date of your order, including production, processing and shipping. Paid expedited delivery starts at US$30; the final fee depends on package weight and is shown at checkout. Estimated expedited delivery is approximately 3–4 weeks from the order date, including production, processing and shipping. Contact us before ordering to confirm expedited availability for your destination.
Can I pay for expedited delivery?
Estimated standard delivery is 4–6 weeks from the date of your order, including production, processing and shipping. Paid expedited delivery starts at US$30; the final fee depends on package weight and is shown at checkout. Estimated expedited delivery is approximately 3–4 weeks from the order date, including production, processing and shipping. Contact us before ordering to confirm expedited availability for your destination.
Who pays import charges?
Any applicable import duties and customs clearance fees are the customer's responsibility.
What are the return and exchange terms?
Orders delivered within the contiguous 48 U.S. states receive free returns and exchanges within 30 days of delivery. For other destinations, customers cover return and exchange costs, including return shipping, shipping for replacement items, and any applicable import duties or customs clearance fees. Contact us for return or exchange instructions.
How do I request a return or exchange?
Contact us with your order number and tell us whether you would like a return or an exchange. Our customer support team will respond within 24 hours with the next steps. Please contact us for instructions before sending an item back.
How can I ask about my order?
Contact us with your order number and the details of your question. Our customer support team will respond within 24 hours.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you would like to request. We will check the status of your order and explain the available options. Our customer support team will respond within 24 hours.
Do you accept wholesale inquiries?
Please contact us through our Wholesale page with your business details and the styles you are interested in. We will discuss the available options with you. Our customer support team will respond within 24 hours.
When will customer support reply?
Our customer support team will respond within 24 hours.
Need help? Email support@gifennse.com. We will respond within 24 hours.