Thank you for shopping at GIFENNSE. If you ordered the wrong size or need to request a return or exchange, please review the conditions and steps below.
Return conditions
- Return requests can be made within 30 days from the date you have received all your items.
- Items must be unused, undamaged and in their original packaging, with all items in the package intact. Items that do not meet these criteria will not be considered for return. If these conditions are not met, the buyer is responsible for incurred fees and no refund will be issued, subject to the refund review described below.
Free returns and exchanges: contiguous 48 U.S. states
We offer free returns and exchanges within 30 days of delivery for orders delivered within the contiguous 48 U.S. states. The item conditions above continue to apply.
Costs for all other destinations
For orders delivered outside the contiguous 48 U.S. states, customers are responsible for the costs associated with returns and exchanges, including return shipping, shipping for replacement items, and any applicable import duties or customs clearance fees. Contact us for the applicable instructions before sending an item back.
How to submit a self-serve return request
For eligible returns within the contiguous 48 U.S. states, submit your request through your customer account:
- Visit https://account.gifennse.com and sign in using the email address associated with your order.
- Open the relevant order.
- Select the item or items you want to return.
- Select the return reason and submit your return request.
- We will review your request.
- After an eligible return request is approved, we will send the return instructions and a prepaid return shipping label. Print and attach the label to your package, then hand it to the designated carrier. Keep your shipping receipt and tracking information until your return is complete.
Do not send your return to the address printed on the original package. Wait for the return instructions provided after your request is approved. For returns from other destinations, contact support@gifennse.com for instructions; the costs described above are your responsibility.
Refunds
After we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
If an item is returned in a condition that does not meet the requirements above, we may refuse the return or adjust the refund where permitted by applicable law.
Damaged, defective or incorrect items
If you receive an item that is damaged, defective or different from what you ordered, contact support@gifennse.com as soon as possible. Include your order number and clear photos of the item and packaging so we can assist you.
Exchange conditions and process
Exchange requests can be made within 30 days from the date you have received all your items. Items must be unused, undamaged and in their original packaging, with all items in the package intact.
Exchanges within 30 days of delivery are free for eligible orders delivered within the contiguous 48 U.S. states. For all other destinations, customers cover return shipping, replacement-item shipping, and any applicable import duties or customs clearance fees.
- Contact support@gifennse.com and explain which item you want to exchange and the reason for the exchange.
- We will provide the detailed instructions for your exchange.
- Put the items in their original packaging and send them using the instructions provided.
- Once we receive your package, we will process the exchange based on the exchange conditions above.
Order cancellation
Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.
Contact
Email support@gifennse.com with your order number. Our customer support team will respond within 24 hours.